Frequently asked question

Our goal is to make your custom furniture journey simple and stress-free. Here you’ll find answers to common questions about our products, process, and policies. If you don’t see an answer to your question, feel free to contact us directly for assistance.

What should I know before ordering?
Planeta Woodworking LLC is a garage-started, locally owned furniture company passionate about bringing families together around the table. Our custom furniture is hand-built by a small team of craftsmen in Durham, CT.

We also responsibly source select pieces and hand-finish them onsite. Be sure to review our cosmetic standards before ordering.

How do I place an order?
You can start your order online at planetawoodworking.com. Select your item from our collections and use the drop-down menus to choose your table options.

We strongly recommend following up with a representative to confirm your selections, pricing, and details before finalizing your purchase. You can reach us by:

  • Phone or text: (860)-986-1155
  • Chat on our website
  • Facebook or Instagram messages

This helps remove confusion or concern about ordering a custom table online.

Can I order over the phone?
Yes! Simply call or text us at (860)-986-1155 and we’ll walk you through the process.

I need help deciding!
Our design consultants are here to help you pick the right style, size, and customization options to fit your family, space, and budget. Call, text, or email us anytime—we’re passionate about connecting families around the table.

Do you have a showroom?
Yes! Our showroom and workshop are located at:

65R Johnson Lane, Durham, Connecticut 06422
By appointment only

Here you can:

  • View works in progress
  • See and feel finished pieces
  • Select stain options
  • Meet with Nick or a team member to discuss your vision

How does shipping work?
View our full Shipping Policy.

Can you hold or store my furniture if I’m not ready for it?
Before production begins, we will confirm that your order details are correct and that you’re ready to receive your furniture. If you need to delay, this is your chance.

Once production is complete, we cannot hold or store finished furniture under any circumstances.

What payment options do you accept?
We offer several payment methods:

  • Pay in full on our website
  • Pay 50% deposit + 50% upon completion (arranged by phone or showroom visit)
  • Credit or debit card
  • PayPal, Venmo, or check
  • PayPal Credit (0% financing for 6 months for qualified accounts)
  • Affirm Financing (available at checkout)

How do I use 0% financing?
At checkout, select: “Slice it. Pay over time with Klarna.” You’ll be redirected to Klarna’s site to apply. If approved, Klarna pays us in full, and you make monthly payments directly to them.

I have a specific question about size, color, or design. How can I reach you?
Contact us:

We respond within 1 business hour during the week.

Do I have to pay extra for staining?
Most stains are included. Extra costs apply only for:

  • Select specialty stains
  • Fully stained chairs (vs. paint + stain combo)
  • Distressing options

Tell me about your table finish.
Learn more here: Table Finish Information

How long does it take to receive my furniture?
Lead times are typically 4–10 weeks, depending on current orders and quantity. Times are estimates and may vary. Our priority is delivering a high-quality product built to last.

Can I get my order rushed for an event?
Sometimes. Rush orders are available for a fee of $500–$750, depending on timing and complexity. However, in some cases, rush delivery is not possible.

What if I change my mind after ordering?

  • Refunds are available only if production has not started.
  • Once production begins, no refunds can be issued.
  • All sales are final, including deposits.

What if I don’t like the color once my table arrives?
Every piece is made to order and every board absorbs stain differently. Variations are natural and expected with real wood. Refunds or rework cannot be provided for color differences.

Do you offer a warranty?
Yes—our Commitment to Excellence
 covers manufacturer defects, such as:

  • Loose joints
  • Weak or separating wood

What’s not covered:

  • Damage from misuse or accidents
  • Finish damage
  • Warping, twisting, or bowing due to environmental factors (humidity, temperature, etc.)

What about product variation?

  • Distressing: Hand-applied, no two pieces are alike. Variation is part of the design and not grounds for refunds.
  • Stain: Different woods accept stain differently. Exact matches cannot be guaranteed, but our team strives to meet your expectations.

How important are order notes?
Very! If you’ve discussed custom details with us (special stain, distressing, table top style, etc.), these must be included in the notes section of your order. With dozens of projects in production, verbal confirmations alone cannot be guaranteed.

Can I make changes to my order?
Changes must be requested within 48 hours of placing your order. After that, production may already be underway and changes cannot be guaranteed.